- You can cancel a rent request from a Borrower for your item by clicking “✘” before accepting it, at no cancellation charge.
- If you cancel less than 48hrs from the rent start date a 30% cancellation charge will apply, and if you cancel less than 24hrs from the rent start date a 40% cancellation charge will apply.
- You can’t cancel during an active rent.
- If a Borrower cancels a rent less than 48hrs from the rent start date, we’ll add 2.5% of what you should’ve received (exclusive of VAT) as compensation to your Account Balance. If a Borrower cancels a rent less than 24hrs from the rent start date, we’ll add 5% of what you should’ve received (exclusive of VAT) as compensation to your Account Balance.
You cancel |
Less than 48hrs |
Less than 24hrs |
Cancellation Charge |
30% |
40% |
Borrower cancels |
Less than 48hrs |
Less than 24hrs |
Compensation |
2.5% |
5% |
Note: tnerit rental fee is non-refundable.
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