How do cancellations work? 


• You can cancel a rent request from a Borrower for your item by clicking “✘” before accepting it, at no cancellation charge.  
• If you cancel less than 48hrs from the rent start date a 30% cancellation charge will apply, and if you cancel less than 24hrs from the rent start date a 40% cancellation charge will apply.   
• You can’t cancel during an active rent. 
• If a Borrower cancels a rent less than 48hrs from the rent start date, we’ll add 2.5% of what you should’ve received (exclusive of VAT) as compensation to your Account Balance. If a Borrower cancels a rent less than 24hrs from the rent start date, we’ll add 5% of what you should’ve received (exclusive of VAT) as compensation to your Account Balance.

You cancel	Less than 48hrs	Less than 24hrs
Cancellation Charge	30%	40%

Borrower cancels	Less than 48hrs	Less than 24hrs
Compensation	2.5%	5%

Note: tnerit rental fee is non-refundable.