If the item given by the Lender does not match the description and photos on the listing, you could either decide to keep the item and proceed with the rent, or cancel the rent by clicking “✘” under the Active tab in My Rentals. If you decide to cancel the rent, you must immediately return the item to the Lender (the same day you meet to collect the item). After cancelling the rent, you should then use the “Reach us” function on the app or website, to explain the situation, and the tnerit team will look into it and provide a complete refund if applicable. This procedure applies to items that are damaged and/or counterfeit. For further information, refer to tnerit’s terms and conditions.